To submit a warranty claim please submit the following pieces of information to service@classiccarolinahome.com
-Full name from original order
-Date of Order
-Order Number
-Phone Number
-Photos of issue(s) you are having. If you are submitting a warranty claim on a custom upholstery piece, please include pictures of the overall unit, the front and back of warranty tag under cushion(s).
-Brief description of issue(s)
Please allow our team 5-7 business days to review and process submitted information. Missing information may result in your claim getting denied or rejected.
Note that we offer a lifetime frame/cushion core warranty on our custom upholstery and leather units. Our case goods have a one year warranty. Read below for more details.
More details on warranty coverage for custom upholstery:
-The frame, upholstered in the original fabric under normal use and conditions is warranted to the original purchaser against manufacturing defects for the lifetime of the frame.
-The springs used in our products are warranted against breakage due to defective material or workmanship for a period of 10 years.
-We utilize 2.5 density polyurethane foam in conjunction with layers of fiber in the standard YLUX cushion. YLUX cushions have a lifetime warranty against the loss of resiliency. Only the foam is covered by warranty.
-Trillium is a polyester fill which mimics the characteristics of natural down, but is entirely hypoallergenic and will never result in escaping feathers. It offers an ultra-dense, soft, and luxurious feel that is a premium cushion. Trillium cushions are warranted against the loss of foam resiliency. The loss of foam resiliency should not be confused with a slight puddling, softening or flattening of the cushions that will occur with normal use of the product. Comfort wrinkles are natural to Trillium and inherent to the comfort. All Trillium cushions must be “fluffed” and “flipped” on a regular basis to maintain and refresh their shape. (Trillium is only available on certain units)
-All other parts not specifically listed as being warranted are covered under a one year limited warranty against defective material or workmanship. This warranty is limited to repair orreplacement of the defective part.
Warranty Does Not Include:
-Any defect in upholstery fabrics. There is no warranty of fabric against wearing, fading, or splitting.
-Any condition resulting from incorrect or inadequate maintenance, cleaning or care.
-Any condition resulting from other than ordinary residential wear or from any use for which the product was designed.
-In the event that a defect is found, repair or replacement under this warranty is at the manufacturer’s option. Cost for labor and packaging and shipping from the factory, if it is necessary, are not covered by this warranty.
If you want more details on how to clean/maintain your purchased products please refer to our Product Care/Cleaning Instruction page:
https://classiccarolinahome.com/pages/product-care